VIP Guest Service

Cancellation Policy

At Lake Region Personalized Health Services, we understand that circumstances may arise, leading to the cancellation of appointments. To ensure the smooth operation of our healthcare services we have established the following cancellation policy: 1. Policy Objective: The primary objective of this cancellation policy is to minimize disruption to our scheduling system and to optimize the utilization of our healthcare resources. This policy applies to all scheduled appointments for non-emergency medical services. 2. Notice Period: Patients are required to provide advance notice of cancellation or rescheduling of appointments. The minimum notice period is 24 hours before the scheduled appointment time. 3. Cancellation Procedure: Patients can cancel or reschedule appointments by contacting via phone or email. A confirmation of cancellation or rescheduling will be provided to the patient for their records. 4. Late Cancellation/No-Show Fee: Patients who fail to provide the required notice of cancellation or who do not show up for their scheduled appointments may be subject to a late cancellation/no-show fee of $50. 5. Exceptions: o Emergencies: Patients experiencing emergencies or sudden health issues that prevent them from attending their appointments will not be penalized under this policy. Documentation or verification of the emergency may be required. o Extenuating Circumstances: In cases of extenuating circumstances beyond the patient's control, such as severe weather conditions or transportation issues, the late cancellation/no-show fee may be waived at the discretion of our administration. 6. Communication: the cancellation policy will be explained to patients during consultation and confirmation processes. Reminders about the policy may also be provided through various communication channels, such as email, text messages, or phone calls. 7. Billing and Payment: Late cancellation/no-show fees will be billed to the patient. Patients are responsible for settling any outstanding balances promptly to avoid further consequences. 8. Policy Review: This cancellation policy will be reviewed and updated as necessary to ensure its effectiveness and alignment with our organizational objectives. 9. Patient Rights: Patients have the right to dispute late cancellation/no-show fees and request a review of their circumstances.

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